Flight Delayed? What Happens to Your Pre-Booked Airport Taxi
If your flight is two hours late, what happens to your taxi? Short answer: it shifts with you — same fixed price, no extra fee, no need to call anyone. Here is what is actually going on behind that promise.
How we know your flight is delayed
When you add your flight number at booking, we monitor it in real time through a flight-data feed. We see push notifications for:
Schedule changes — airline-side rebookings or rescheduled departures.
Delays in the air — slot changes, weather holds, traffic at Schiphol.
Diversions — landing at a different airport entirely.
Actual touchdown — the moment your wheels hit the runway.
Your driver gets the same updates and adjusts their dispatch window accordingly. Touchdown is the moment that anchors everything else — that's when our exit-time buffer starts counting (see How Long Does It Take to Exit Schiphol Airport?).
What this means for you
Late flight
Land an hour late and the driver simply arrives an hour later. Same fixed price, no waiting fee, no call needed.
Early flight
Land 20 minutes early? The driver shifts earlier too. They'll be in Arrivals when you walk out.
Long delay (4+ hours)
We still re-time within the day. If your flight is delayed overnight or rescheduled to a different day, our system flags it and we'll contact you to confirm the new pickup or arrange a free reschedule.
Cancellation by the airline
If your flight is cancelled altogether and you've been rebooked, simply reply to your confirmation email with the new flight number — we'll move the pickup. If the trip itself no longer makes sense, we'll refund per our cancellation policy.
Diversion
Diversions are rare but happen (snow, fog, technical issues). We see the diversion and dispatch a driver to the new airport, or work with you to reschedule — whichever makes sense. There's no penalty for circumstances outside your control.
Why this is structurally hard at the rank
A metered taxi from the official rank can't adjust to your delay — there's no link between your flight and the rank. You arrive, join the queue, pay the meter. If the queue is empty when you arrive at 02:00 you're fine; if it has 40 people at 07:30 you wait. There's no way to plan for it.
Pre-booking puts the planning on us. That's the whole point.
Wait time policy
Our standard fixed price includes a reasonable wait window — well beyond the 15–60 minute exit times for normal arrivals. We don't run a meter while you're inside the terminal. If you genuinely take an unusual amount of time (lost passport, customs hold), get in touch and we'll work it out together — there's no surprise charge waiting at the kerb.
Book a flight-tracked transfer so a delay is the airline's problem, not yours.